Terms of service

1. Introduction

By purchasing a mobile data SIM card and/or data plans from Simbird (simbird.uk) you enter into a legally binding agreement with us on the following terms. Please read these Terms & Conditions carefully. By using our website and services, you agree to be bound by these terms.

Simbird is operated by SIMBIRD BY HYC, operating as a sole trader in the United Kingdom.

2. Orders and Mobile Data SIMs

Our mobile data SIMs are supplied with a preloaded data plan. Please ensure that you have selected the correct data plan before completing your order at checkout. We cannot be held responsible for incorrect data plans being purchased, and no refund or replacement will be offered in such instances. We reserve the right to refuse or cancel any order if we suspect fraudulent activity.

3. Pricing and Taxes (No VAT)

As we are currently operating as a non-VAT registered sole trader in the UK, all prices displayed on simbird.uk are final and do not include VAT. VAT is not applicable to your purchase, and we do not issue VAT invoices.

4. Payment Method

We take all reasonable care to make our site secure. Payments made through this site are processed through secure, encrypted third-party payment gateways.

5. Validity Period

The validity period of your data plan begins upon your first connection to a supported network. Once the data plan is fully consumed or the validity period has expired, internet access will be restricted until a new plan is purchased.

6. No Refund Policy

If your mobile data SIM or the device you use to access the services is lost, stolen, damaged, or destroyed, you will lose any remaining data on your SIM, and no refund will be provided. We are also unable to provide a refund for any data used in an unauthorized manner or if you are unable to use the service due to network incompatibility of your device.

7. Your Responsibility

You must not use the mobile data SIM card for any unlawful, malicious, or fraudulent purposes. The services must not be used to facilitate any material which is offensive, defamatory, or an infringement of copyright.

You must not operate, directly or indirectly, any device to route or re-route data on the network, including but not limited to a GSM Gateway (commonly known as a ‘SIM box’). If you fail to comply with these rules, your service may be suspended immediately without refund, and you will be liable for any costs or damages incurred by us as a result.

8. Availability of Services

While we strive to provide a reliable service, the mobile data SIM services are dependent on third-party network operators. We cannot guarantee that the services will be fault-free or available everywhere at all times. Service quality and availability can be affected by factors outside our control, such as geographical location, physical obstructions (e.g., thick walls), and network maintenance.

9. Delivery and Shipping

We use third-party couriers (such as Royal Mail) to deliver physical SIM cards. Any delivery timescales provided are estimates only. We shall not be held liable for any delays in delivery caused by the courier, weather conditions, postal strikes, or any other circumstances beyond our reasonable control. For full details on shipping, returns, and refunds, please refer to our Shipping Policy and Return & Refund Policy on this Site.

10. General & Governing Law

We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected. We may modify these Terms & Conditions at any time, and your continued use of our services signifies your acceptance of any changes.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Customer Service & Contact Details

If you have any queries or complaints, please contact us at service@simbird.uk. We will aim to acknowledge your query within 2 working days and work towards a fair resolution.

Alternatively, you can write to us at our business address:
SIMBIRD BY HYC
124 City Road
London, EC1V 2NX
United Kingdom