Shipping Policy

At Simbird, we aim to dispatch all orders as quickly as possible. All our orders are exclusively fulfilled and shipped via Royal Mail to ensure a reliable and fully trackable delivery service.

1. Order Processing Time

All orders are typically processed and dispatched within 1 working day (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your Royal Mail tracking number.

2. UK Domestic Shipping Rates & Estimates

We offer the following shipping options for deliveries within the United Kingdom:

• Standard Shipping (Royal Mail Tracked 48): FREE. Estimated delivery time is 2 to 3 working days.
• Express Shipping (Royal Mail Tracked 24): Additional fee applies (calculated at checkout). Estimated delivery time is 1 to 2 working days.

3. International Shipping

We offer international shipping to various destinations outside the UK. An additional shipping fee applies for all international orders, which will be calculated and displayed at checkout based on your destination country.

Please note: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Simbird is not responsible for these charges if they are applied; they are your responsibility as the customer.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number. You can use this number to check the status of your delivery directly on the Royal Mail website. Please allow up to 24-48 hours for the tracking information to become active in their system.

5. Contact Us

If you have not received your order within the estimated delivery time, or if you have any questions regarding shipping, please contact us at service@simbird.uk with your name and order number, and we will be happy to investigate for you.