Privacy policy

This Privacy Policy describes how Simbird (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from simbird.uk.

Simbird is operated by SIMBIRD BY HYC, a sole trader based in the United Kingdom. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Order Information: We collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to fulfill our contract, process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Device Information: We automatically collect certain information about your web browser, IP address, time zone, and some of the cookies that are installed on your device to ensure the Site loads accurately for you and to perform analytics on Site usage.

2. Sharing Personal Information

We share your Personal Information with reliable service providers to help us provide our services and fulfill our contracts with you. We do not sell your personal data to third parties.

  • Shopify: Our online store is hosted on Shopify. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Payment Gateways: We use secure third-party payment processors (such as Stripe or Shopify Payments) to handle payment transactions safely.
  • Shipping Providers: We share your name and shipping address with courier services (e.g., Royal Mail) to deliver your SIM cards.
  • Legal Compliance: We may share your Personal Information to comply with applicable UK laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We are required by UK tax law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of six years after they cease being customers.

4. Your Rights (UK GDPR)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at service@simbird.uk or by mail using the details provided below:

SIMBIRD BY HYC
124 City Road
London, EC1V 2NX
United Kingdom