Contact information

If you have any questions, concerns, or need assistance with your Simbird mobile data SIM, our customer service team is here to help.

Email Support & Returns

For the fastest response, or to request a return, please email us at:
service@simbird.uk

We aim to acknowledge and reply to all customer inquiries within 2 working days. Please include your Order Number in the email subject line if your query is related to an existing purchase.

Important regarding returns: Please do not post returned items to our registered business address below. You must contact us via email first to receive the correct return shipping address and authorization.

Registered Business Address

For official written correspondence only:

SIMBIRD BY HYC
124 City Road
London, EC1V 2NX
United Kingdom

Note: We operate as an online-only business. We do not have a physical retail store available for walk-in customers.